Can I cancel a transport job if I cannot execute the job?

Updated at: 2023-06-13 16:46

Yes, you can cancel a transport at any time. However, cancelling a transport is free of charge up to 48 hours before the agreed pick-up time. 


Between 48 hours we need to charge a cancellation fee. We use this because we need to find a new courier last-minute.


Cancellation costs between 48 and 24 hours in advance are €25 and within 24 hours before the agreed pick-up time the cancellation costs are €50. 


For bundles, you pay €50 cancellation costs if you cancel between 48 and 24 hours and €100 if you cancel within 24 hours. 

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